BINUS Square Service Contact List by Division

To meet the information and service needs at BINUS Square, both boarders and visitors can contact the available WhatsApp numbers (chat-only) which operate 24 hours according to the respective division. Each division provides communication services to facilitate information delivery, assistance requests, and various administrative needs.

Below is the list of BINUS Square contacts for each division:

• Front Office: 021-5367-9106 ext. 6100
• Operation: 0895-3298-56417
  Operations BINUS Square is responsible for ensuring that all operational needs run smoothly, safely, comfortably, and sustainably to support service quality for boarders, guests, parents, and all parties within the BINUS Square environment. The scope of Operations BINUS Square services includes:
  • 24-hour operational service
    Providing continuous operational support, including handling boarder and guest needs, emergency situations, and cross-unit coordination.
  • Internet service
    Supporting internet access in the BINUS Square area by coordinating network issue handling, service monitoring, and follow-up improvements with relevant parties.
  • Facility maintenance
    Maintaining facility availability and usability through inspections, maintenance, and follow-up repairs for rooms, public areas, and supporting facilities.
  • Package, visitor, and game borrowing services
    Managing front office services such as receiving and distributing packages, registering visitors, and handling game facility borrowing according to applicable procedures.

In addition, Operations BINUS Square plays a role in maintaining service standards, security, environmental comfort, facility readiness, and ensuring that all complaints and operational needs are handled promptly, accurately, and well documented.

• Marketing: 0852-1972-8201 / 0812-8373-0800
  The Marketing Division handles the following needs:
  • Information about Dormitories, Guest Rooms, and Meeting Rooms
  • Dormitory registration information and process
  • Dormitory renewal information and process
  • Visit arrangements and dormitory tours
  • Boarder check-out confirmation and process
  • Guest Room and Meeting Room reservations
• SSO (Student Support Office): 0812-9297-8659
  The SSO Division assists with boarders’ administrative needs, including:
  • BINUS Square boarder events
  • Counseling and boarder well-being
  • Boarder academic programs
  • Boarder housing programs
  • BINUS Square boarder scholarships
  • BINUS Square Student Community (BSSC)
  • Boarder rules and regulations
  • SAT points and community service hours
• Finance: 0895-3671-13111
  The Finance Division handles financial matters, including:
  • Billing and payment information
  • Payment confirmation
• Estate/Security: 0852-1791-9585
  The Estate/Security Division handles building maintenance, safety, and environmental order, including:
  • Reports and information related to security, safety, or emergency incidents
  • Facility maintenance information
  • Procedures for reporting facility damage complaints
  • Parking subscription registration/renewal